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Understanding Your Electric Bill

Understanding your electric bill can provide answers to many questions about your electric service. Each month you will receive a bill for the service used during the past billing period. Billing periods are as close to 30 days as possible. Bills are based upon meter readings or estimated energy usage. Bills are calculated according to rates approved by state regulatory authorities.

Payments may be made automatically from your authorized account. This can save you time and postage each month. It also provides on-time payment even when you are away from home, so you'll never have a late payment charge. Payments may also be made at most banks/financial institutions and at your local BHP office.

How does BHP measure your electrical usage?

Measuring your usage is done by kilowatt-hours (kWh). A kWh is the basic unit of electric energy equal to one kilowatt for one hour. A kilowatt-hour is 1,000 watts used for one hour. For example, if you have ten 100-Watt light bulbs on at one time, the demand is 1,000 Watts or 1 kilowatt (kW). If they remain on for one hour, the energy used is one kilowatt-hour (kWh).

Your local BHP service office can provide additional information. The location and telephone number are shown on your bill and in the phone book. Good service is important and we encourage you to contact us whenever you need information about your bill or services.

1. Account Number
   
   
2. Current Amount Due
   Your amount due plainly stated for your convenience.
   
   
3. Bill Summary
   Summary including previous payments, credits, adjustments and current electric charges.
   
   
4. Payment Remittance
   Return the top portion of your statement in the regurn envelope provided. Please write your account number on your check and make sure the return address shows through the window in the return envelope. Please don't fold your payment or in any way attach it to the stub.
   
   
5. Your Mailing Address
   
   
6. Service Address
   
   
7. Detailed Account Information
   This part of your bill contains specific information such as energy usage, meter readings and other key details.

Starting April 2010 you’ll notice that your bill looks a little different due to the new interim rates that went into effect April 1. Click here to view how we break those differences down for you in easy to understand sections, and explain how your bill was calculated.

Energy usage depends on wattage and hours of use. Lighting, water heating, air conditioning, and space heating costs may be estimated by wattage.

Your Rate Code is listed on the back of the bill. Energy management rates which may lower your cost are also available. If you should have any questions about the rate you are being billed under, please contact your local BHP customer service office. Rate pamphlets are available at all BHP customer service offices.

BHP offers a variety of services and programs to help you in your electric energy needs. Services include:

• Levelized Billing Plan
• Bills Paid by Bank
• Pay Bills at Bank
• Energy Management Services
• Rebates for Efficient Electric Equipment
• SurgeGuard Power Quality Program
• Heat Pump Repair and Service Checks

8. Energy Usage
   This chart provides you with a quick 12 month historical look at your energy usage.*
   
   
9. Black Hills Power Contact Information
   
   
10. Change of Address Notice
    
    

*If you have multiple services, the energy usage chart
may not appear due to limited space on your bill.

If you have questions about the services provided by BHP, please contact your local Customer Service Office.