Other FAQ's . . .

What is a whole-house surge protector?

The whole-house protector provides protection against surges that could enter your home from the electric service. These surges could be caused by lightning, trees and limbs in power lines, downed power lines, severe weather, or animals coming in contact with power lines – just to name a few.

Where is the whole-house surge protector installed?

The unit is installed at the service entrance and mounted on the meter can.

How much does the whole-house protector cost?

BHP sells the protector for $93.95 plus sales tax. The installation can be arranged by BHP at an additional cost. Installation usually takes less than 30 minutes and is done by an electrician.

How does the whole-house protector work?

When the unit sees a high voltage spike greater than 800V, it routes the energy to ground. Basically, it acts like a short circuit during high voltage spikes and an open point during normal power conditions. The unit has an audible alarm and lights to indicate if the protection is still operating. Although the unit is designed to take numerous surges, the life of the unit would depend upon the severity of the surge that has taken place.

Does the whole-house protector have a guarantee?

Yes, the unit has a 15-year material & workmanship guarantee – in the event the unit is damaged by a surge, Leviton will repair or replace the unit.

Is there a warranty in the event that equipment is damaged in my home?

Yes, in the event that any “standard white appliances” are damaged – the whole-house protector has a replacement or repair coverage of $10,000. “Standard white appliances” are defined as a washer, dryer, stove, microwave oven, refrigerator, freezer, dishwasher, and indoor HVAC equipment. For additional information about the warranty, please refer to the Leviton – “True Whole House Surge Protection Limited Warranty” publication.

If I have a whole-house protector - am I fully protected from surges?

No single device can protect the whole house from all electrical surges. The whole-house protector serves as your best, first line-of-defense against electrical surges. For maximum protection, you should still use what’s commonly known as “surge strips” or “plug-in” protectors as a second line-of-defense against internally generated surges or surges that may have gotten through the whole-house protector. Damaging surges can also enter your home through DC voltages associated with cable television, telephone, fax, and modem. So, we recommend a third line-of-defense which is “data communications surge protectors”.

Can I purchase surge protectors for other equipment such as my computer and stereo equipment?

Yes, you may purchase plug-in protectors made specifically for other equipment in your home. For example, computer system protectors that protect the phone line in addition to all electrical lines are available. There is also a plug-in strip model that protects the electrical and coax lines. Satellite line protectors are also available. When protecting your equipment from surges, don’t overlook any type of connection made to the unit. BHP has a variety of surge protectors to cover almost any type of equipment.

How much are the plug-in protectors?

The coax, satellite, and phone line protectors are only $21.95 each. The plug-in strip protector for nine (9) electric outlets with either a coax or phone line connector is $33.49 each. A computer system protector for cable modem users (with nine (9) electric outlets, a phone line, and a coax line connection) is $48.44. A nine (9) outlet protector is only $29.76. Other surge protectors are available.

What kind of warranty comes with the plug-in protectors?

The plug-in protectors have Lifetime coverage for connected equipment. Leviton will repair or replace the plug-in protector in the event it no longer works. Also, if any connected equipment is damaged, Leviton will repair or replace your equipment up to $50,000 in value for as long as you own the plug-in protector.

Where can I purchase the whole-house or plug-in surge protectors?

The whole-house and plug-in protectors can be purchased at your local BHP office. Cash or credit card is accepted. Prices are subject to change, consult a current price list for accurate pricing.